Privacy Policy

1. Introduction

At ZSbroker (we, us, or our), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and trading platform (collectively, the Services). By using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

• Personal Information: When you register for an account, we collect your name, email address, phone number, and payment information to facilitate transactions.
• Trading Activity: We collect data related to your trades, including market preferences (e.g., crypto, stocks, forex, futures, commodities), transaction history, and account balance.
• Usage Data: We collect information about how you interact with our Services, such as IP address, browser type, device information, pages visited, and time spent on the platform.
• Cookies and Tracking Technologies: We use cookies to enhance your experience, track usage patterns, and improve our Services. See Section 13 for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our Services, including processing transactions and managing your account.
• To personalize your experience, such as displaying relevant market data (e.g., crypto, stocks, forex) based on your trading preferences.
• To communicate with you, including sending updates, notifications, and promotional materials related to our Services (e.g., zero spreads and commissions offers).
• To analyze usage trends and improve our platform, such as optimizing the display of market tabs and trading tools.
• To comply with legal obligations, such as anti-money laundering (AML) and know-your-customer (KYC) regulations.
• To protect the security and integrity of our Services, including detecting and preventing fraud or unauthorized access.

4. How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party service providers who assist us in operating our platform, such as payment processors, market data providers, and analytics providers.
• For Legal Purposes: We may disclose your information to comply with legal obligations, respond to legal requests, or protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share your information with third parties if you provide explicit consent, such as opting into marketing partnerships.

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure socket layer (SSL) technology, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Services and fulfill the purposes outlined in this Privacy Policy. For example, we may retain your trading history to comply with financial regulations. If you close your account, we will delete your personal information within 30 days, except for data we are required to retain for legal or regulatory purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal retention requirements.
• Opt-Out: You can opt out of receiving marketing communications at any time by clicking the `unsubscribe` link in emails or contacting us.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please submit a request through your account portal or contact us at [email protected].

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including countries that may have different data protection laws. We ensure that such transfers comply with applicable laws and that appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your information.

9. Third-Party Links

Our Services may contain links to third-party websites, such as market data providers or payment processors. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you at least 30 days before the changes take effect via email or on our website. Your continued use of the Services after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].

13. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, track usage patterns, and improve our Services. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the basic functionality of our website and cannot be disabled.
• Analytical Cookies: These cookies help us understand how users interact with our Services, allowing us to improve them.
• Advertising Cookies: These cookies are used to deliver relevant advertisements based on your trading preferences (e.g., crypto, stocks, forex).

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of our Services.

14. Asset Custody

ZSbroker provides wallet services for storing your digital assets. We implement advanced security measures to protect your assets, but you are responsible for maintaining the security of your account credentials, including passwords and private keys. If you suspect unauthorized access to your account, please notify us immediately at [email protected].